George Yeo 網路自強號

Facebook需要的人才，和你想的不一樣！
( http://www.managertoday.com.tw/?p=38288 )

原文出處 / LinkedIn 編譯．整理 / 王紫炘

你有看過Facebook的徵才頁面嗎？猜猜看，他們最需要哪種人才。理工博士？軟體天才？都不是！「Facebook需要的，是懂銷售的人才。」

富比士雜誌（Forbes）作家George Anders日前在LinkedIn發表了一篇文章，說明Facebook需要的人才，與我們認知的不太一樣！你以為懂技術的電機博士很吃香？事實上，那些專注於「人際關係」的職業，才是科技無法取代、未來最需要的人才。

Anders瀏覽了Facebook徵才頁面上的所有職缺，發現他們最缺人的類別是「銷售與業務開發」(sales and business development)，共有170個職缺（正確的職缺數每天都會有些微變動）；同時間，雖然Facebook還需要招募97個軟體工程師、78個基礎設施專員(infrastructure specialists) 、51個資料分析專家等，但需求最強烈的，還是在全球銷售的工作。原因在於：Facebook是靠廣告賺錢。就算是一家代表高科技的企業、有著自動化的線上廣告投放系統，要與全世界做生意，最終還是得靠人際接觸。

若是用Facebook的徵才需求，來檢視未來十年的人才市場，其實隱含了一個重要的訊息，傳統的工作正逐漸被科技所取代，而未來能夠持續就業的關鍵，就是機器所不能複製的「人際交往能力」。Anders以美國勞工統計局的「十年就業預測」（10-year employment projections）資料為例，列出了至西元2022年，成長幅度最大的工作領域。其中，成長最多的前10名，有兩個類別是必須完全面對客戶的：「零售業務」與「客戶服務」，另外還有四個與健康照護有關的領域（包含護士、居家照護等），而這些人才最基本、最重要的技能，便是「同理心」（empathy）。

Anders指出，未來新興科技將嚴重侵蝕勞力市場，從麻省理工學院教授Erik Brynjolfsson與Andrew McAfee所合著的《第二次機械時代》（The Second Machine Age）一書中，我們讀到自動汽車、外科手術機器人等等，都讓人不禁懷疑，未來到底還有什麼科技做不到的事，可以留給人類做。

就像電影「雲端情人」（Her）想要傳達的，男主角西奧多（瓦昆．菲尼克斯飾）愛上了一個名為「莎曼珊」的語音助理程式，她24小時在你最需要的時候隨call隨到、不會情緒化、上通天文下知地理、和你什麼都能聊，堪稱「完美情人」。因為這「完美的機器」，讓我們用不同的角度，去看待西奧多生命中那些「不完美的人」，而就算是最誘人的機器，也無法搞定最複雜的人際關係。

Facebook的徵人條件，只是一個警鐘，告訴我們「人與人的連結」有多重要。

    「從Facebook目前開出的職缺來看，這個社群網絡巨人所尋覓的，是能夠與德國汽車製造商、或新加坡遊戲產業建立銷售關係的人才。因此，若你可以用土耳其語、法語、義大利語或波蘭語和客戶聊天，不需要電機博士學位，你就是被需要的人。或者，你喜歡與芝加哥、紐約這些大企業客戶牽線成為策略夥伴，也有工作在等著你。事實上，是有很多工作在等著你。」

這就是Anders最後的結論。


Facebook's Hiring Surprise
( http://www.linkedin.com/today/post/article/20140210021038-59549-facebook-s-hiring-surprise?_mSplash=1&trk=mta-lnk )

George Anders February 10, 2014

When Facebook hunts for new talent, what tops its wish list? Brace yourself for a surprise. The giant social network – now valued at more $150 billion – is in the midst of a skills quest that doesn't involve its usual pursuit of software virtuosos.

What Facebook craves these days is people who can sell.

Scan the listings on Facebook's careers page, and you'll find an impressive 170 or so openings in sales and business development. (The exact total fluctuates slightly, day by day.) The reason: Facebook's money engine is built on advertising. Even in the highly automated world of online marketing, it turns out that making deals come together still requires a human touch.

There isn't a single technical department at Facebook that is as eager to hire. As of Feb. 9, Facebook was hunting for 97 more software engineers, another 78 infrastructure specialists, and 51 data/analytics experts. Yes, fast-growing Facebook has some openings in every section. But the demand for extra people is most intense in the time-tested world of sales.

There's a bigger message here.Think of Facebook's job postings as a peek into the next decade's career options for all of us. We're in the midst of an age of incredible technological disruption to traditional jobs. But there's a way to make your career automation-proof without needing a high-tech Ph.D. As I've suggested before, the key to sustained employment will be to concentrate on the people skills that machines can't copy.

Don't just take my word for it. Recently, the U.S. Bureau of Labor Statistics updated its 10-year employment projections, listing the fields where it expects the most job growth by 2022. The BLS's top 10 areas for expansion include two categories that are totally customer facing: retail sales and customer service, as well as four health-care sectors (including nursing and home health aides) in which basic people skills such as empathy make all the difference.

Books such as "The Second Machine Age," by MIT professors Erik Brynjolfsson and Andrew McAfee, do a great job of alerting us to the labor-market disruptions brought on by new technologies. Read about the implications of self-driving cars, robot-controlled surgical tools and the like – and you'll come away wondering if anything useful will be left for human beings to do.

But as the movie "Her" cleverly suggests, when it comes to interpersonal dynamics, even the most alluring machines can't quite get it right.The movie's lead character, Theodore Twombly (played by Joaquin Phoenix), starts out totally enchanted by his virtual girlfriend. Then, as the story plays out, we learn some surprising things about the "perfect" machine. And we come to view the "imperfect" people in Twombly's life quite differently.

Facebook's hiring priorities are a wake-up call regarding the importance of human connections, too. As the current job listings show, there's room at the giant social network for someone who can build sales relationships with German automakers or Singaporean gaming companies.

For that matter, if your Turkish, French, Italian or Polish is strong enough that you can chat up clients in those languages, you're in demand, too. No engineering Ph.D needed. Or, if you prefer stitching together strategic partnerships with big-company clients in Chicago or New York, there's a job waiting for you. In fact, multiple jobs.


Careers at Facebook
( https://www.facebook.com/careers/ )